Refund policy

SUTURA COSMETICS — Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging with all tags attached. You'll also need your receipt or proof of purchase.
For hygiene and safety reasons, we are unable to accept returns on opened or used skincare and beauty products unless the item is faulty, damaged, or incorrectly sent.

How to Start a Return

To start a return, contact us at hello@suturacosmetics.co.uk. Please do not send items back without contacting us first, as they will not be accepted. Once your return is approved, we'll send you a return shipping label and full instructions.

Damages and Faulty Items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Non-Returnable Items

The following cannot be returned:

Opened or used skincare and beauty products
Sale items and gift cards
Perishable goods and custom or personalised products

Exchanges

To exchange an item, return the original unopened product first. Once accepted, place a new order for the item you want.

European Union — 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unopened, unused, and in original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at hello@suturacosmetics.co.uk.